Privacy Policy
At Floral Season Home Fashions Co., Ltd. (“Floral Season,” “we,” “us,” or “our”), we prioritize the privacy and security of our customers, partners, and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it.
This Policy applies to our website, B2B communications, and any related services where this Policy is referenced.
Information We Collect
Personal & Business Contact Details: We collect information provided during inquiries, or order placement, such as your name, company name, email address, phone number, billing and shipping address, job title, and country.
Order & Customization Details: When you place an order, request a quote, or submit OEM/ODM requirements, we may collect order history, product specifications, artwork files, logos, packaging instructions, and other customization details.
Payment Information: When you make a payment for products, samples, or services, we collect necessary billing information. This may include your bank information, credit/debit card number, expiration date, security code (CVV), and billing address. Please note: All sensitive payment card details are processed directly by our secure, PCI-compliant third-party payment processors (e.g., Stripe, PayPal, Square, or similar providers). Floral Season itself does not store complete credit card numbers on our servers.
Usage Information: We may collect information about your interactions with our website, including pages visited, links clicked, search terms, and other actions taken.
Device Information: We may collect information about the device you use to access our website, such as device type, operating system, browser, IP address, and approximate location.
Cookies & Similar Technologies: We may use cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support marketing activities. You can manage cookie preferences through your browser settings.
How We Use Your Information
To provide and improve our services: We use your information to process inquiries, quotations, orders, samples, and production requests; manage shipping and logistics; notify you of order status or schedule changes; and provide customer support.
To process transactions: Your payment information is used exclusively to complete the financial transactions you authorize, such as product purchases, sample fees, deposits, and other company-related charges.
To communicate with you: We may use your contact information to send important announcements, order updates, invoices, shipping notifications, transactional emails, newsletters, or promotional offers (from which you can opt out at any time).
To personalize your experience: We may use information about your usage patterns and order history to tailor our services, product recommendations, and website content to your preferences.
For analytics purposes: We may use aggregated or anonymized data for analytics, reporting, and business improvement purposes.
For legal and compliance purposes: We may process your information to comply with applicable laws, regulations, certification requirements, and contractual obligations.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.
This includes payment processors, logistics and shipping partners, IT and website hosting providers, analytics providers, marketing platforms, and certification or audit bodies where necessary. These partners are contractually obligated to keep your information confidential and use it only for the purposes we specify.
We may also disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
Data Security
We take reasonable measures to protect the security and integrity of your personal information against unauthorized access, disclosure, alteration, or destruction. We implement a variety of security measures, including SSL (Secure Socket Layer) technology, access controls, and encrypted data transmission.
All payment transactions are handled through PCI-DSS compliant gateways, and your sensitive financial data is encrypted and never stored on our internal systems. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information. You may also request restriction of processing, object to certain processing, or request data portability. You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
California residents may have additional rights under the CCPA/CPRA. EU/UK residents may have additional rights under the GDPR. To exercise any of these rights, please contact us using the details below.
International Data Transfers
Your information may be transferred to, stored, and processed in countries outside your country of residence, including China, where our manufacturing and administrative operations are located. We take reasonable steps to ensure that appropriate safeguards are in place for such transfers.
Children’s Privacy
Our website and services are not directed to children under the age of 13 (or 16 where required by local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Floral Season Home Fashions Co., Ltd.
Sales Office:
Factory:
Email:
This Privacy Policy was last updated on September 10, 2026.
Thank you for trusting Floral Season Home Fashions Co., Ltd. We remain committed to maintaining the privacy and protection of your personal and business data.